Customer Success Manager, OEM, EMEA

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Evident Scientific

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🏭 Manufacturing

🔬 Science

Healthcare • Manufacturing • Science

Evident Scientific is a company specializing in advanced life science and industrial solutions. Known for creating and distributing microscopes, optical components, and non-destructive testing equipment, they support industries ranging from life sciences to materials science. Evident Scientific is committed to innovation and maintaining high standards in research, inspection, and quality control processes, making the world safer and healthier.

📋 Description

• Serve as the primary commercial contact for established EMEA OEM accounts. • Maintain regular touchpoints with customer purchasing, operations, and technical teams to ensure on-time delivery, fast problem resolution, and high retention. • Track purchasing patterns, identify incremental expansion opportunities, manage quote-to-order conversions, and support contract execution. • Partner closely with regional Strategic Account Managers who focus on new business development. • Collaborate daily with local Customer Support (Prague), Applications Engineering, Supply Chain, and Operations to ensure seamless fulfillment and quick resolution of customer issues. • Maintain accurate forecasting, customer data, and sales activity tracking within CRM to support global business planning. • Connect with clients primarily via phone/video, supplemented by periodic face-to-face visits, trade shows, and internal team meetings across Europe (approx. once every two months).

🎯 Requirements

• 3 to 7 years in inside sales, account management, or technical customer success within a B2B environment—ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences. • High self-management, independence, and internal drive. • Business fluency in English required. • Strong written and spoken proficiency in German required. • Comfortable interacting with CRM/ERP tools and navigating technical product discussions with both engineering and commercial stakeholders. • Bachelor’s degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred.

🏖️ Benefits

• High-Impact, New Role: Direct opportunity to shape and define the Customer Success framework for OEM in EMEA. • Global Exposure: Work as part of a tight-knit global OEM team spanning Japan, the US, China, and Europe. • Flexibility: Remote work structure across Europe.