IT Analyst – Knowledge Management

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Evolve today Romania

WebsiteLinkedInAll Job Openings

1 - 10 employees

We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our work principles: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.

📋 Description

• Govern, maintain, and improve content within the end-user and IT Knowledge Base • Follow up on feedback related to knowledge articles and ensure continuous improvement • Identify knowledge gaps, propose enhancements, and support knowledge quality initiatives • Evaluate user experience across the ServiceNow platform: identify bugs, usability or accessibility issues, and contribute to solutions • Communicate effectively with internal teams to ensure information is accurate, clear, and up to date

🎯 Requirements

• Minimum 3 years of experience in IT Service Desk, IT Support, Knowledge Management, or a related role • Technical education or relevant IT background • Hands-on experience with IT Service Desk or IT Site Support is a strong advantage • Familiarity with ServiceNow or similar ITSM platforms is a plus • Strong English communication skills — written and spoken, used daily • Ability to collaborate with multiple stakeholders and communicate clearly across teams • Structured thinking, attention to detail, and a strong sense of end-user experience • Proactive, reliable, self-driven — someone who takes ownership and follows through