Senior Business Process Consultant / Analyst

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Evora IT Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Evora IT Solutions is a trusted partner in delivering innovative digital solutions for asset-intensive operations, maintenance, and customer service. The company specializes in optimizing business processes through digitalization, offering services like strategic consulting, solution development, application management, and future innovation exploration. With expertise in asset management, field service management, planning, performance, and mobile solutions, Evora leverages technologies from SAP, ServiceNow, and their own developments to empower businesses, reduce costs, and enhance control and traceability in service processes. They are known for their excellence in implementing end-to-end digital processes and have completed over 900 projects globally. Evora's commitment to customer success in the digital world is supported by their highly experienced team, aiming to resolve challenges and meet business objectives effectively and efficiently.

📋 Description

• You analyze business processes and develop tailored solutions • You act as the central point of contact and drive the development and implementation of projects primarily in the ServiceNow environment • You maintain close relationships with our customers and stakeholders • You work closely with clients to elicit detailed business, functional and technical requirements as well as acceptance criteria • In discovery workshops you identify needs and design workflows • You prepare training materials and train our customers • You develop test plans and implementation strategies

🎯 Requirements

• A degree in an IT-related field or comparable vocational training with relevant professional experience • Proven experience in FSM and/or CSM • Enjoy documenting complex matters clearly, representing them visually and working in a solution-oriented way • Ability to manage multiple projects simultaneously • Project management skills • Experience with FSM solutions from well-known vendors • Ideally, certifications in the ServiceNow ecosystem • Experience with methodologies such as Scrum or ITIL is a plus • Excellent German and English language skills • Willingness to travel depending on the project (up to approx. 50%)

🏖️ Benefits

• Exciting projects in the fast-growing ServiceNow space • Significant scope for initiative and responsibility • An international and collegial working environment • The opportunity to develop your career toward Project Lead or Solution Consultant • Access to and support for mental health–related topics • Flexibility with a remote work contract • Support for equipping your home-office workspace • Additional child sick days • Annual budget for professional and personal development • Health subsidies and team-internal recognition tools • Exciting events such as International Co-Working Week, summer party, Christmas party and team co-workings • Company car, company bike or railcard after completion of the probationary period • Salary-related participation in company goals and success