Customer Support Specialist II

Job not on LinkedIn

🔥 13 hours ago

🏄 California, Wisconsin – Remote

🏄 California – Remote 🧀 Wisconsin – Remote

💵 $38k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Exact Sciences

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

🧬 Biotechnology

🔬 Science

Healthcare Insurance • Biotechnology • Science

Exact Sciences is a global leader dedicated to the fight against cancer. Headquartered in Madison, Wisconsin, Exact Sciences focuses on developing and marketing advanced cancer screening and diagnostic tests that help prevent cancer, detect it earlier, and guide treatment. The company is deeply committed to its mission of eradicating cancer and the suffering it causes, driven by values of innovation, integrity, teamwork, accountability, and quality. It fosters an inclusive culture and offers diverse teams opportunities to make a meaningful impact in the lives of individuals worldwide by advancing cancer detection technologies.

📋 Description

• Providing customer service to providers that work with Exact Sciences, and to our inside sales team • Answer incoming phone calls • Place outbound calls, as necessary • Respond to voicemail and email inquiries • Investigate and resolve issues or problems for the sales field, providers, or other internal customers • Manage and resolve customer complaints, identify, and escalate high priority issues to management • Work as a team to identify process improvements and document new procedures for growth • Provide external support to Alternate Channels of our business • Support the Clinical Study team for order entry, issue resolution, and process improvement • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork

🎯 Requirements

• High School Diploma or General Education Degree (GED) • 3+ years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry • 3+ years of experience working in a sales or customer service environment specialized in providing an exceptional customer experience • Must be 18 years of age or older • Authorization to work in the United States without sponsorship • Demonstrated ability to perform the Essential Duties of the position with or without accommodation

🏖️ Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time) • paid leave for parents and caregivers • retirement savings plan • wellness support • health benefits including medical, prescription drug, dental, and vision coverage