Support Engineer

🕒 April 20

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Exclusive Networks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤝 B2B

🏢 Enterprise

Cybersecurity • B2B • Enterprise

Exclusive Networks is a global trusted cybersecurity specialist and value-added distributor that helps organizations and channel partners secure and modernize digital infrastructure. The company operates a services-first, "local sale, global scale" distribution model, offering managed security services, technical accreditation and training, financing and subscription solutions, and vendor ecosystem orchestration for partners and end customers across 170+ countries. Exclusive Networks focuses on delivering outcomes through partner enablement, vendor partnerships (e. g. , Fortinet, Palo Alto Networks, Nutanix), and a broad portfolio of cybersecurity and digital infrastructure solutions.

📋 Description

• You support our partners by phone, email and via a ticketing system for the Cyber Security solutions we provide support for. • You receive customer requests, analyze and assess them. • You independently handle standard inquiries. • You work on complex issues together with colleagues from 2nd-level support or with the vendor/manufacturer. • You work closely with pre-sales colleagues to incorporate practical, day-to-day insights into projects. • You take on diverse tasks in existing and new projects at regional, national and international levels. • You participate in national and international events organized by Exclusive Networks and our vendors for ongoing professional development.

🎯 Requirements

• You have basic networking knowledge (DHCP, IP, TCP/UDP, DNS). • You have a self-directed, structured approach to work and enjoy developing solutions collaboratively within a team. • You are outgoing, articulate and a good listener. • You demonstrate analytical and logical thinking skills. • You are interested in new technologies in the areas of cyber security and cloud solutions and in continuous learning. • Prior experience with products from our partners such as Palo Alto Networks, Fortinet, Tanium, Infoblox, Extreme Networks, F5 Networks, etc. is an advantage but not required. • You are proficient in German and regularly use your good English skills in both written and spoken communication. • You present yourself in a friendly, confident and professional manner. • You work in a customer- and solution-oriented way and can handle a high workload under pressure.

🏖️ Benefits

• A dynamic working environment in a growing, international company with flat hierarchies and short decision-making paths. • First-class onboarding to give you a great start. • Supportive onboarding with dedication and passion from day one. • Close collaboration within a strong team. • Various occupational health and safety offerings. • Extensive training and professional development opportunities. • Flexible working hours and the option to work remotely. • Employee Assistance Program for our employees and their families. • Additional employee benefits such as multiple company events per year, numerous employee discounts, a business bike program, office dogs, a sports and wellness app, and much more.