Customer Support Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Exely - Direct Drive for Your Hotel Sales

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

Hospitality • SaaS

Exely is a hospitality software provider focused on enhancing hotel sales through innovative direct booking solutions. The company offers a comprehensive suite of tools including a Booking Engine, Channel Manager, Property Management System, Hotel Website Builder, Reputation Manager, Price Monitor, and Price Assist, all designed to help hotels maximize revenue and elevate their brand image. Exely's solutions aim to increase direct sales, improve customer loyalty, and streamline hotel operations by providing localized and tailored strategies for upper-midscale and luxury hotels. By offering educational services and exceptional customer support, Exely empowers hoteliers to reach ambitious revenue targets by optimizing their online presence and operational efficiency.

📋 Description

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) • Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable) • Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

🎯 Requirements

• Based in **Đà Nẵng, Việt Nam**; • Minimum of one year in customer service, preferably within an IT company or call center • Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous • Excellent communication skills and willingness to work in a team • Analytical mindset with the ability to make data-driven decisions • Skills for solving work tasks and optimizing processes • Results-oriented approach and ability to work in a dynamic environment • Proficient in **Vietnamese** and **advanced level of English** • Proficient in using CRM and computer software (JIRA) • Knowledge of ticket and helpdesk systems would be advantageous.

🏖️ Benefits

• Competitive salary based on experience; • Fully remote work with possibility to go on business trips; • Bonuses based on your KPI after 02 months of probation; • Laptop and headset for work after 02 months of probation; • Health insurance after 02 months of probation (Bao Viet Health Insurance); • Start-up environment fast-paced and constantly growing, with full support from our established international team; • You will have a dedicated manager, with onboarding and constant support; • English Speaking Club with native teachers and colleagues from all over the world; • Online & Offline camps, workshops and gatherings; • Network with international colleagues through Random Coffee Program.