AVP Account Manager – Retail, CPG Client Industry

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November 6

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EXL

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Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

10,000+ employees

💰 $2M Venture Round on 2015-01

📋 Description

• Manage relationships across an assigned set of Retail industry accounts and will be responsible for driving revenue growth and manage customer interactions related to service delivery. • Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships. • Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client. • Create the account plan including relationships required, opportunities to be pursued, price decisions, etc. • Assistance with new logo acquisition – be able to bring new relationships and leverage existing relationships to help grow new logos.

🎯 Requirements

• Bachelor’s degree minimum and preferably post-graduate degree or MBA • Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds. • Ideal candidates will have experience working for well known Retail/CPG companies at a corporate level client facing role, or alternatively from a BPO or professional services firms who have managed or sold into retail and CPG clients are also a good fit. • Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including: Seller and buyer journeys, Product cataloging and content management, Fulfillment, logistics, and customer experience operations, Marketplace analytics, digital merchandising, and pricing strategies. • Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction. • Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities. • Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context. • Preference for those who have worked directly with business or operations leaders (not just IT or procurement). • Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions). • Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments. • Consultative approach to identifying growth opportunities and shaping value propositions. • Ability to collaborate across delivery, analytics, and transformation teams to drive account growth. • Passion for understanding consumer behavior, digital commerce trends, and retail innovation. • Candidates whose experience is primarily in technology product or software solution sales (e.g., SaaS, ERP, or IT consulting) without exposure to retail or e-commerce operations. • Pure IT delivery or engineering profiles without client-facing experience.