AVP, Consulting Client Partner – Retail, CPG Industry Focus

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Manage relationships across an assigned set of Retail industry accounts. • Responsible for driving revenue growth and managing customer interactions related to service delivery. • Collaborate with other leaders within EXL to provide solutions that align with client’s strategic priorities. • Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers. • Ensure fulfillment of all commitments to the client. • Create the account plan including relationships required, opportunities to be pursued, price decisions, etc. • Assistance with new logo acquisition by leveraging existing relationships.

🎯 Requirements

• Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds. • Ideal prior employers include Etsy, Shopify, Wayfair, Amazon, or similar marketplace/e-commerce platforms. • Alternatively, candidates from BPO or professional services firms (e.g., EXL, Genpact, WNS, Accenture, TCS, Infosys, Cognizant, etc.) who have managed or sold into retail and CPG clients are also a good fit. • Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including: Seller and buyer journeys, Product cataloging and content management, Fulfillment, logistics, and customer experience operations. • Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction. • Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities. • Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context. • Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions). • Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments.

🏖️ Benefits

• Total compensation includes base salary & annual bonus • Health insurance • Flexible work arrangements • Professional development opportunities