Call Center Representative

🕒 July 15

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Handle inbound and outbound calls with professionalism, care, and attention to detail. • Update policy information and ensure accuracy in our systems. • Stay up-to-date on products, processes, and regulations to provide the best service possible. • Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives. • Build strong relationships with customers by going the extra mile to support them. • Document every interaction so we can continuously improve. • Work collaboratively with your teammates to meet individual and team goals. • Share your ideas to improve processes — we want your input!

🎯 Requirements

• High school diploma (college degree a plus!) • Strong communication skills — you can easily build rapport and explain complex information. • Solid PC skills, with experience using Windows, Microsoft Office, and online systems. • Ability to learn quickly and adapt to changes with a positive attitude. • Stellar organizational skills and attention to detail. • A passion for customer service — you love helping people solve problems. • Previous call center or customer service experience (preferred but not required). • Bilingual in English and Spanish (or other languages). (preferred but not required) • Experience in healthcare or insurance is a big plus! (preferred but not required) • Proven ability to handle multiple priorities while staying cool under pressure. (preferred but not required)

🏖️ Benefits

• Hands-on training and a mentoring program • Flexible schedules with shifts between 8am-8pm ET