Contact Center Agent

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HomeFront Brands

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

👥 B2C

🏠 Real Estate

B2B • B2C • Real Estate

HomeFront Brands is a company offering community-based franchise opportunities in the property service industry. They own a family of brands that provide diverse services such as fence, gate, and rail solutions through Top Rail Fence, building exterior cleaning via Window Hero, and modular containment solutions with Temporary Wall Systems. Their brands cater to both residential and commercial customers, offering services like kitchen and bath design, mosquito and tick control, and advanced roof solutions. HomeFront Brands emphasizes values such as community involvement, accountability, respect, excellence, and service, making a positive impact in communities through purpose-driven and independent franchise ownership.

📋 Description

• Handle Incoming and Outgoing Customer Interactions via Phone, Email, or Chat • Manage a high volume of incoming and outgoing interactions, ensuring prompt and professional communication. • Use active listening skills to understand customer needs and respond appropriately. • Provide Accurate Information and Resolve Customer Issues in a Timely Manner • Deliver clear, concise, and accurate information about products, services, and company policies. • Analyze and troubleshoot customer issues to determine the root cause and provide effective solutions. • Document Customer Interactions in the System and Escalate Unresolved Issues • Record detailed and accurate notes for each customer interaction, including the nature of the inquiry, actions taken, and outcomes achieved. • Promote Products and Services to Meet Customer Needs • Identify customer needs through effective questioning and offer tailored solutions. • Handle sales opportunities and retention efforts in line with company policies and performance objectives. • Meet Performance Targets, Including Response Time and Customer Satisfaction Metrics.

🎯 Requirements

• Minimum of 2 years of experience, preferably in a contact center, customer service, or a related field. • Exceptional verbal and written communication skills. • Strong problem-solving and multitasking abilities. • At least 6 months of experience with contact center/phone software (RingCentral), CRM tools (Service Minder & Service Titan), and computer applications like Microsoft Office. • Ability to use web resources such as Google Maps and Zillow for external housing views. • Proficiency in PC/Windows systems. • Flexibility to work various schedules, including evenings and weekends if needed. • Strong empathy and patience when handling customer concerns.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities