Contact Center Representative II – Bilingual Spanish

🔥 14 hours ago

🐊 Florida, New Jersey, +1 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌴 South Carolina – Remote

💵 $22 - $29 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Promote strong and lasting customer relationships by providing quality customer service and sales • Achieve a high level of success by understanding customer needs • Create an exceptional customer experience with every interaction • Communicate customers toward relevant solutions, including digital banking • Complete a broad range of financial transactions with accuracy and efficiency • Follow bank policies and procedures reducing risk to customers and business • Support achievement of individual and team objectives • Actively engage in personal performance management and ongoing development

🎯 Requirements

• High School diploma or GED • 1+ years of related experience in retail customer service, banking, or contact center • Thorough understanding of all aspects of contact center representative position • Ability to use and learn current technology and software applications • Excellent interpersonal, verbal, and written communication skills required • Experience handling confidential information preferred • Excellent problem-solving and time management skills • Must be fluent in Spanish and English for customer support in assigned queue • Work authorization in the United States without the need for employer sponsorship

🏖️ Benefits

• Health and well-being benefits • Savings and retirement programs • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • Banking benefits and discounts • Career development and reward opportunities