Customer Success Agent – Call Center Representative

🕒 Yesterday

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Logo of Freedom Mortgage

Freedom Mortgage

5001 - 10000 employees

Founded 1990

💸 Finance

🏦 Banking

🏠 Real Estate

🔥 Funding within the last year

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Banking • Real Estate

Freedom Mortgage is a U. S. -based mortgage lender and servicer with over 30 years of experience helping Americans achieve homeownership and financial improvement. The company originates, services, and manages mortgage loans, offering sales, loan servicing, operations, risk management, and supporting functions such as technology, legal, HR, and marketing. Headquartered in Boca Raton, FL (NMLS ID #2767), Freedom Mortgage emphasizes community involvement, customer-focused loan solutions, and career opportunities across a broad range of mortgage-industry roles.

📋 Description

• Answering inbound and making outbound calls • Responding to customer requests within set timeframes • Delivering an exceptional quality of service to every customer • Providing information and knowledgeable assistance by pulling up loan information • Adhering to schedules, multitasking, meeting deadlines • Working as part of a dedicated team to explain policies and procedures

🎯 Requirements

• High School Graduate/GED • 0-1 Years related work experience preferred

🏖️ Benefits

• PTO • medical • dental • vision • 401(k) plan with company match • life insurance • long term and short-term disability options • FSA/HSA • tuition reimbursement • other voluntary benefits

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