National Contact Center Specialist

🔥 20 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $39.4k - $54.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

📚 Education

🧘 Wellness

Healthcare Insurance • Education • Wellness

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Handling inbound calls related to NPWT (Negative Pressure Wound Therapy) orders, service requests, and product inquiries from patients, physicians, skilled nursing facilities, and healthcare professionals • Documenting customer interactions and updating account information using internal systems and established procedures • Providing information regarding products, orders, and services based on approved processes, workflows, and training materials • Routing customer inquiries and service requests to the appropriate internal departments when required • Supporting a 24/7 operational environment, including overtime as business needs require

🎯 Requirements

• High School Diploma/GED (or higher) • Two (2) years of customer support, call center, healthcare support, or related experience • One (1) year of experience using Microsoft Office applications, including Word, Excel, and Outlook • One (1) year of experience handling inbound or outbound customer calls • One (1) year of experience documenting customer interactions in a CRM, ERP, or case management system • Ability to work scheduled shifts in a 24/7 operational environment, including overtime as required • Associate’s degree or higher from an accredited institution (preferred) • Two (2) years of experience supporting patients, healthcare providers, or medical-related products/services (preferred) • Experience working in a remote work environment (preferred)

🏖️ Benefits

• Medical, Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits