Seasonal Bilingual Benefits Specialist – Call Center

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Provides professional and timely service to internal and external customers • Processes benefit-related changes such as life-status changes, address changes, etc. • Resolves benefit administration service issues with internal staff and outside Vendors • Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information • Performs monthly reconciliation of Carrier invoices to report to customers

🎯 Requirements

• Bachelor's degree Required • 2-5 years of related benefits experience and/or training • Customer Service experience is a must • Knowledge of group life and health • Knowledge of federal regulations such as Section 125, ERISA, and COBRA • Must be able to cope in a fast-paced, demanding environment

🏖️ Benefits

• Flexible between 7am and 7pm Central time • Seasonal positions starting in August/Sept, lasting through at least December • Bilingual candidates (Spanish and French) preferred • Professional communication skills • Punctuality and adherence to schedule with extra hours as needed