Seasonal Benefits Specialist – Call Center

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Supports the Employee Services Team and utilizes Workday, case management, knowledge base, and contact center technologies and processes • Provides professional and timely service to internal and external customers • Processes benefit-related changes such as life-status changes, address changes, etc. • Resolves benefit administration service issues with internal staff and outside Vendors • Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information

🎯 Requirements

• Bachelor's degree required • 2-5 years of related benefits experience and/or training • Customer Service experience is a must • Knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA • Must have proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)

🏖️ Benefits

• Seasonal positions starting in August/Sept, lasting through at least December • Flexible schedule between 7am and 7pm Central time • Opportunities for professional development