Instructional Designer – Temporary

🕒 May 14

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $2M Venture Round on 2015-01

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

📋 Description

• Design and develop engaging instructional training programs, including facilitator guides, job aids, training manuals, case studies, simulations, on-the-job training resources, and eLearning solutions that support practical application drills, effective knowledge acquisition, and speed to proficiency • Partner closely with Subject Matter Experts (SMEs), across Clinical, Audit, and Quality teams to gather content, validate accuracy, challenge assumptions, and translate complex operational processes into effective learner-centered training solutions • Facilitate content review and approval processes with SMEs to ensure training materials reflect current operational workflows, client expectations, compliance requirements, and industry standards • Incorporate updates from industry organizations and regulatory sources (such as Coding Clinic, AHIMA, CMS, NCCI, LCD/NCD guidance, and payer-specific requirements) into training content to maintain accuracy and compliance • Use modern authoring platforms and multimedia resources to develop visual, audio, and interactive learning tools that improve learner engagement and retention • Establish evaluation methods, feedback loops, and learner performance measures to continuously assess training effectiveness and redesign content based on learner needs and business outcomes • Maintain accurate, current curriculum documentation, version control, training records, and shared content repositories across learning platforms and internal systems • Ensure the instructional integrity, design consistency, and educational effectiveness of all training materials produced before release to operations or learners • Stay current on instructional design best practices, healthcare education trends, compliance requirements, and new learning technologies to continuously improve training delivery and outcomes

🎯 Requirements

• Minimum of 3+ years of experience developing clinical training content, continuing education, or learning solutions for healthcare professionals, including nurses, coders, auditors, and/or physicians • Experience designing content for healthcare industry topics, with preference for backgrounds supporting auditing, coding, payment integrity, revenue cycle, or clinical operations • Bachelor’s degree in Instructional Design, Organizational Development, Education, or a related field required • Portfolio or professional work samples required during the interview process; samples may be from any industry or topic but must demonstrate strong instructional design and professional-quality development • Strong proficiency in instructional design authoring tools, including Articulate Storyline, Rise, and other eLearning development platforms • Demonstrated ability to identify the most effective learning modalities and design engaging learning experiences, including case studies, simulations, practice exercises, knowledge checks, and other hands-on application activities • Strong understanding of adult learning principles, instructional design methodology, and training evaluation practices to ensure learning effectiveness and knowledge retention • Strong working knowledge of clinical terminology, with particular familiarity in auditing, coding, and payment integrity environments to ensure training content is accurate, relevant, and aligned to operational needs • Strong ability to simplify, organize, and communicate complex concepts in a way that improves learner understanding and performance • Excellent written and verbal communication skills with the ability to collaborate effectively across cross-functional teams in a diverse, remote environment • Strong attention to detail with the ability to identify gaps, inconsistencies, and opportunities for improvement within learning materials and training processes • Strong analytical and problem-solving skills with the ability to align learning solutions to business needs and operational goals • Excellent planning, prioritization, and project management skills to manage multiple deliverables and meet changing deadlines in a fast-paced environment • Comfortable working within technology-based collaboration tools such as Microsoft Teams, SharePoint, PowerPoint, and other virtual learning and communication platforms • Ability to remain flexible and effective in an environment where priorities, timelines, and business needs may shift quickly.

🏖️ Benefits

• Up to 10% annual travel (for team meetings and limited client onsite engagements) • Exciting, fast-paced, and innovative environment • Guidance/coaching through mentoring program