exmox GmbH
51 - 200 employees
Founded 2015
🎮 Gaming
🤝 B2B
Gaming • B2B
exmox GmbH is a data-driven mobile user acquisition and ad tech company that builds advertising campaigns and platform solutions to connect players with mobile games. They operate across Android and iOS in multiple regions (including DACH, UK, US, CA), work directly with game publishers and studios to scale installs, improve ROAS and retention, and publish case studies showcasing results with partners such as Playrix, Zynga, and other mobile game publishers.
Senior Support Agent – QA Focus
Job not on LinkedIn
🔥 0 minutes ago
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exmox GmbH
51 - 200 employees
Founded 2015
🎮 Gaming
🤝 B2B
Gaming • B2B
exmox GmbH is a data-driven mobile user acquisition and ad tech company that builds advertising campaigns and platform solutions to connect players with mobile games. They operate across Android and iOS in multiple regions (including DACH, UK, US, CA), work directly with game publishers and studios to scale installs, improve ROAS and retention, and publish case studies showcasing results with partners such as Playrix, Zynga, and other mobile game publishers.
📋 Description
• Handle a wide range of account-related and technical inquiries, resolving them with efficiency and precision • Support and guide less experienced colleagues, addressing challenging topics in a constructive and professional manner • Dedicate time to Quality Assurance - reviewing tickets, identifying trends, and providing structured feedback to help the team uphold global quality standards • Proactively identify opportunities to improve support workflows and drive them to completion • Partner with remote agents in the Philippines and our internal team to ensure a seamless experience for over 25 million users
🎯 Requirements
• 3+ years in customer support, with a proven track record of handling complex workflows • Advanced proficiency in written and spoken English • Familiarity with Zendesk (or similar helpdesk tools) • Experience or a strong interest in Quality Assurance (QA) , including first experience with the implementation of QA tools
🏖️ Benefits
• 100% Work from Home (must be based in Metro Manila) • 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days • Necessary work hardware will be provided
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