Support Agent – Korean/English

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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exmox GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📣 Marketing

🎮 Gaming

🤝 B2B

Marketing • Gaming • B2B

exmox GmbH is a data-driven mobile user acquisition and ad tech company that builds advertising campaigns and platform solutions to connect players with mobile games. They operate across Android and iOS in multiple regions (including DACH, UK, US, CA), work directly with game publishers and studios to scale installs, improve ROAS and retention, and publish case studies showcasing results with partners such as Playrix, Zynga, and other mobile game publishers.

📋 Description

• Handle user inquiries in English and Korean via helpdesk tools • Resolve account-related, technical, and app-specific questions • Investigate technical issues and find solutions enabling players to continue using gaming offers • Manage complex support workflows and prioritize tasks to meet response-time goals • Collaborate with support agents based in the Philippines and Germany-based internal customer support teams • Maintain a consistent, high-standard support experience for millions of players worldwide • Identify recurring bugs and user pain points • Share product feedback and insights with the team to improve the product

🎯 Requirements

• Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness • Native or near-native proficiency in Korean, written and spoken • Advanced proficiency in written and spoken English • Ability to handle support tickets in both Korean and English • Genuine interest in technical support environments and the mobile gaming industry • Proactive, solution-oriented approach with ability to manage tasks independently • Must be based in Metro Manila • Full-time availability, 40 hours per week, Monday–Sunday, on a rotating shift roster • Ability to work rotating night shifts to support 24/7 coverage • Overtime may be required based on business needs • Public holiday work may be required as needed • TOPIK level 5 or higher for non-native Korean speakers (nice to have) • Familiarity with helpdesk software such as Zendesk (nice to have) • Experience in mobile gaming and player support (nice to have) • Experience in community management and/or app store review management (nice to have) • Experience writing support content, such as macros and Help Center articles (nice to have)

🏖️ Benefits

• 100% Work from Home • Necessary work hardware provided • 15 days of paid time off, increasing by 1 additional day each year up to a maximum of 20 days • Equal opportunity employer • Recruitment-process adjustments or accommodations available upon request