Customer Experience Executive

🔥 14 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Probe CX

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

Probe CX is a global customer experience organisation and part of Probe Group that focuses on creating digitally-enabled customer experience environments. It combines people and technology to deliver end-to-end, scalable CX solutions — including managed and outsourced services, intelligent automation (RPA/digital transformation), workforce transformation and training — for clients across multiple industries. Probe CX emphasizes a people-first culture, diversity and sustainable, socially responsible CX operations, with a global presence across Australia, New Zealand and the Philippines and over 45 years of experience through the Probe Group.

📋 Description

• Send appropriate emails and communications to stores to resolve customer enquiries and assist with order delivery • Answer phone calls, email enquiries, and Live Chat from customers shopping online for store products • Resolve customer enquiries and handle Customer Care web feedback cases • Update customer accounts with notes and details after calls • Make occasional outbound calls to the Australia customer service team and online stores to coordinate item delivery • Process and respond to customer emails, SMS, and Live Chat • Escalate critical issues to Management when required • Ensure processes are followed according to QA guidelines

🎯 Requirements

• Ability to assist customers and perform administrative tasks for Customer Care customers and store members • Ability to handle customer enquiries via phone, email, SMS, and Live Chat • Ability to update customer accounts with appropriate notes and details • Ability to coordinate with the Australia customer service team and online stores • Ability to escalate critical issues to Management when required • Ability to follow QA guidelines and processes