Support Specialist

Job not on LinkedIn

🔥 6 hours ago

🇵🇭 Philippines – Remote

💵 $8 - $10 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Moxie

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Moxie is a comprehensive platform dedicated to helping medspa businesses launch, run, and grow successfully. They offer tailored services such as business coaching, compliance expertise, and advanced medspa management software, to ensure efficient and compliant operations. Moxie also provides strategies for medspa marketing and offers opportunities for substantial savings on products and supplies. Their all-in-one software suite includes features for online scheduling, payment processing, inventory management, and automated compliance risk notifications. With a focus on guiding medspa entrepreneurs towards sustainable growth and enhanced profitability, Moxie is a key partner in the medspa industry.

📋 Description

• Resolve general, billing, and basic technical customer questions across Tier 0, Tier 1, and Tier 2 • Use Concierge, FIN AI, Intercom, the ticket queue, and escalation matrix to triage and route support requests • Inherit and manage an existing ticket queue • Partner with Tier 2 subject matter experts in Engineering, Marketing, and Account Management • Improve documentation, FIN AI content, triage standards, and support processes • Own a defined portion of the support queue end to end • Contribute to SLA tracking and visibility for Tier 2 tickets • Reduce escalations and specialist-team workload • Support onboarding and ramp-up of newer hires and internal transfers • Contribute to automation and team ownership roadmap decisions

🎯 Requirements

• Experience in customer support, ideally in a SaaS or software environment • Experience handling multiple question types across a live ticket queue • Ability to learn a software product deeply • Ability to resolve general, billing, and basic technical questions independently • Sound triage judgment and ability to resolve, deflect, or escalate tickets appropriately • Experience with Intercom, Zendesk, or similar support platforms • Understanding of AI-assisted support and documentation • Clear, warm written communication • Improvement mindset and ability to follow through on process fixes • Ability to collaborate with Tier 2 subject matter experts and support newer teammates • Based in the Philippines and authorized to work there

🏖️ Benefits

• Competitive salary • Remote-first work environment • Inclusive workplace • Interview accommodations available • AI-enabled tools to reduce repetitive tasks and create space for deeper thinking, creativity, and impact