Customer Experience Specialist

🔥 3 hours ago

🇵🇭 Philippines – Remote

💵 ₱300k - ₱420k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lifely

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

👥 B2C

eCommerce • B2C

Lifely is a direct-to-consumer furniture brand and Shopify-based online store that sells beds, sleeper sofas and kid-friendly mattresses/sofa-beds. The site emphasizes DTC offers like a 30-day trial, express shipping, a 365-day warranty, multi-country storefronts and promotional sales, positioning it as an online retailer of home furnishings.

📋 Description

• Respond to customer inquiries and complaints via phone, email and live chat channels • Troubleshoot product or order issues and provide solutions to ensure a positive customer experience • Process customer returns, exchanges and refunds in a timely manner • Assist with product research and provide recommendations to customers • Identify customer trends and pain points to help improve operations and service • Contribute to the continuous improvement of customer service processes and procedures • Work during Australian business hours to align with customer needs

🎯 Requirements

• 3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment • Prior hands-on experience with returns, exchanges, refunds, and order issue resolution • Experience handling customer support through phone, email, or live chat • Strong communication and interpersonal skills with the ability to build rapport with customers • Business-fluent English to effectively communicate with customers • Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool) • Experience with Shopify or other eCommerce platforms for customer support functions • Availability during Australian business hours and US business hours

🏖️ Benefits

• Competitive salary • Comprehensive healthcare and insurance benefits • Opportunities for career development and advancement • Work from Home role