Customer Service Officer

Job not on LinkedIn

🔥 4 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Answer and manage inbound phone calls, assisting customers with product enquiries, orders, and general support • Monitor and respond to incoming emails through the shared inbox within agreed timeframes • Assess and triage customer enquiries, directing complex requests to appropriate team members • Resolve customer questions and issues independently wherever possible • Communicate professionally across phone, email, live chat, and video channels • Coordinate workshop bookings with the Office Manager • Manage service appointments and prevent scheduling conflicts, booking errors, or missed dates • Confirm booking details and communicate schedule updates to customers • Contact customers regarding stock availability, delivery updates, backorders, and product-related matters • Record customer interactions, notes, and booking details in internal business systems • Track customer enquiries through to completion • Use modern software platforms and AI productivity tools to draft and refine customer communications

🎯 Requirements

• Proven experience in customer service, contact centre, administration, or customer-facing roles • High proficiency in spoken and written English with a clear and confident telephone manner • Natural ability to build rapport and communicate effectively with Australian customers • Strong organisational skills with the ability to manage multiple tasks and prioritise efficiently • High attention to detail when managing customer records, bookings, and correspondence • Competent computer skills with the ability to learn new cloud-based software platforms quickly • Sound problem-solving abilities and a calm, solution-oriented mindset in a busy environment • Prior experience in the caravan, RV, automotive, or retail sectors • Hands-on experience with Shopify or similar e-commerce platforms • Familiarity with freight booking and courier dispatch platforms • Experience managing shared email inboxes, CRM platforms, or workshop scheduling tools • Practical experience using AI tools such as ChatGPT, Claude, or Microsoft Copilot to assist with written communication

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian Eastern Standard Time business hours) • Full-time job • HMO (STAFF only) • Annual leave • 13-month pay • With Government mandated benefits