Customer Service Coordinator – Order Administration

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Answer inbound calls, around 15–20 a day, about order status, product availability, deliveries and account questions • Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts • Enter manual orders from phone, email and order forms • Check order details and clarify unclear information with customers • Follow up on payments from an approved call list • Record every payment-follow-up outcome clearly • Log calls, notes and next steps in shared systems • Link customer service, Operations, Finance and the commercial team • Hand matters over with complete facts • Support the Australian office with basic reports, filing and administration

🎯 Requirements

• 3+ years' experience in customer service, sales support, order entry or call-based B2B administration • Excellent spoken and written English • Clear, confident phone manner • Experience with inbound and outbound customer calls • Strong order-entry accuracy: product codes, quantities, addresses, special instructions • Experience with an order-management, ERP or accounting system • Comfort contacting customers to ask for a payment update • Confidence with Outlook, Excel, shared folders and Teams • Home-office setup with reliable high-speed internet, a quality headset and a quiet space • Availability to work Monday–Friday on Australian business hours • Experience supporting Australian, NZ, UK or US wholesale or distribution customers is nice to have • Background in consumer products, wholesale, distribution or a multi-SKU business is nice to have • Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics is nice to have

🏖️ Benefits

• Full-time, work-from-home, Monday to Friday • Learn as you grow: the products and processes are taught, and responsibility grows with you • Close support from an experienced customer service lead with direct access to management • Learning opportunities, mentoring, and support • Team-building events and company-wide celebrations • Wellness programs • World-class office spaces • Work with top international clients and global brands • Engaging employee programs • Continuous learning and development