Customer Service Specialist

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱35k - ₱40k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Respond to and solve inbound customer tickets, emails, live chats, and/or outbound calls • Respond to callback enquiries • Participate in proactive customer campaigns, such as surveys and new product launches • Communicate with pharmacies regarding queries or issues as required • Assist internal stakeholders with customer service-related tasks • Support day-to-day customer success and service activities, including live chat, email responses, and order processing support • Report to the Customer Service Manager • Complete the recruitment process, typically including a Recruiter Interview, Client Interview, and Practical Test

🎯 Requirements

• 3+ years of experience in a customer service environment; experience in healthcare and/or Australian Based companies is advantageous • Strong english skills (verbal and written) is essential • Strong technology skills and/or the ability to learn multiple systems, including Hubspot and Front • Strong attention to detail • Experience problem solving with customers and identifying other potential issues to resolve • Ability to work independently and as part of a team • A passion for health and wellbeing • Must be currently residing in the Philippines and legally authorized to work there • Reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work

🏖️ Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Leave (SIL) • Paid Philippines Holidays • Free Learning and Development Programs