Insurance Claims Support Agent

Job not on LinkedIn

🔥 8 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liveops, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Liveops is a provider of flexible, distributed contact center and customer support solutions that combines human agents with AI-powered technology. The company offers onshore, nearshore, and offshore talent and services including customer service, technical support, sales/lead generation, back-office support, and learning and development. Liveops emphasizes AI-enabled tools (LiveNexus Agent Assist), precision scheduling, security and compliance for regulated industries, and industry-focused programs for healthcare, insurance, retail, financial services, travel, energy, communications, and government. It positions itself as a B2B partner delivering scalable, enterprise-grade outsourcing and technology to improve customer experience and operational efficiency.

📋 Description

• Receive and handle inbound First Notice of Loss (FNOL) calls from customers and third parties reporting insurance claims • Guide callers through the claim-reporting process with empathy, professionalism, and accuracy • Gather, verify, and document claim-related information in designated systems • Create and maintain complete and accurate claim records • Follow established workflows, scripts, operating procedures, and compliance requirements • Escalate complex issues, customer concerns, or potential service risks to supervisors when appropriate • Meet quality, productivity, attendance, and customer experience expectations • Maintain confidentiality of customer and company information • Participate in required training, coaching, certification, and continuous learning activities • Support surge volume requirements during catastrophic weather events, natural disasters, or other business-critical situations • Participate in coaching, performance reviews, and development activities

🎯 Requirements

• Senior High School Graduate, High School Graduate (legacy curriculum), Vocational Graduate, or College Level • At least 1 year of customer service, contact center, BPO, or claims-related experience preferred • Insurance, financial services, healthcare, or claims support experience is an advantage • Excellent English verbal and written communication skills • Strong active listening and customer service skills • High attention to detail and accuracy • Ability to multitask across multiple systems while speaking with customers • Effective problem-solving and critical thinking skills • Ability to remain calm and professional in emotionally sensitive situations • Strong organizational and time-management skills • Ability to work independently in a remote environment while maintaining performance expectations • Reliable high-speed wired internet connection • Windows-based computer meeting company specifications • Dual-monitor capability • USB headset approved for production use • Mobile device supporting multi-factor authentication and security requirements • Compliance with company cybersecurity, device security, and data privacy standards • Successful completion of required onboarding, training, and client certification programs • Satisfactory attendance and schedule adherence • Meet quality assurance standards and information security requirements

🏖️ Benefits

• Competitive base salary • Night shift differential (where applicable) • Statutory benefits (SSS, PhilHealth, Pag-IBIG) • 13th Month Pay • Government-mandated leaves and benefits • Employee training and career development opportunities • Company-issued equipment may be provided based on business requirements