Customer Support Specialist – Renewable Energy

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Respond to customer enquiries regarding solar systems, home batteries, installations, subscriptions and consumer energy products. • Support customers through pre-installation and post-installation activities, including appointment scheduling, documentation and status updates. • Communicate via telephone, email, SMS and chat, resolving enquiries at first contact where possible. • Follow up with customers when further action, information or escalation is required. • Monitor customer systems through optimisation software, identify potential issues and provide troubleshooting support. • Assist with billing enquiries, payment plans, financial hardship, virtual power plant participation, software optimisation and subscriptions. • Create and maintain customer accounts on billing platforms and verify subscription terms, pricing and billing cycles. • Manage overdue accounts, issue reminders and support collections activity according to approved policies. • Document technical issues and warranty claims and create detailed support tickets. • Coordinate with engineering, technical, field service and external installation teams to resolve issues. • Maintain accurate customer interaction, installation, billing and payment records. • Identify service and process improvements and assist with customer templates, scripts and standard responses. • Ensure compliance with NETCC requirements, internal policies, quality standards and safety procedures. • Perform other position-level duties as required.

🎯 Requirements

• A bachelor's degree in Business, Communications, Psychology or a related field is essential. • Relevant experience in customer service, customer care, technical support or a similar customer-facing role is essential. • Experience working in a fast-paced sales, service or contact-centre environment is essential. • Exceptional written and verbal communication skills across telephone, email, SMS and chat channels are essential. • Strong interpersonal and active listening skills, with the ability to build rapport and understand customer needs, are essential. • Strong problem-solving skills and a practical approach to resolving customer enquiries and service issues are essential. • Experience handling billing enquiries, subscriptions, payments, overdue accounts or financial hardship matters is highly regarded. • Experience logging technical issues, warranty claims, complaints and escalations in a CRM or ticketing system is highly regarded. • Basic technical knowledge of solar systems and home batteries is desirable, with the ability to learn technical information quickly essential. • Strong organisational and time-management skills, with the ability to prioritise tasks and meet service deadlines, are essential. • Proficiency in Microsoft Word, Excel and Outlook and confidence learning customer, billing and monitoring systems are essential. • Knowledge of NETCC requirements or experience in a regulated energy or consumer services environment is highly regarded. • A genuine interest in renewable energy and sustainability is highly regarded.

🏖️ Benefits

• Permanent work from home • Day shift • Weekends off • Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • Equal opportunity and inclusive workplace • Stability, growth and people-first culture