Customer Service Representative – ESL

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱45k - ₱60k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yempo - Your Employees Offshore

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Yempo - Your Employees Offshore is a specialist provider of outsourced, Philippines-based accounting, finance, and Information Technology (IT) professionals. Yempo serves clients in countries like Australia, US, Canada, UK, New Zealand, Hong Kong, and Japan, focusing on IT & Development and Finance & Accounting outsourcing services. The company emphasizes hiring high-caliber staff, offering cost-effective solutions by sourcing highly qualified talent from the Philippines. Yempo provides a seamless support structure, strong positive culture, and ensures compliance with local labor regulations, under the leadership of experienced professionals like CEO Michelle Fiegehen. The company prides itself on modern technology infrastructure and flexible partnership options, making it an attractive choice for businesses looking to address talent gaps.

📋 Description

• Coordinate daily service operations, including service bookings, call-outs, maintenance, breakdowns, and emergency/entrapment requests • Manage technician scheduling, workload allocation, and service priorities across assigned regions • Act as an escalation point for customer complaints • Handle inbound enquiries, callbacks, service updates, complaints, and escalations • Input call notes, service notes, customer records, and operational updates • Process and monitor purchase orders, parts orders, deposits, service agreements, and administrative tasks • Monitor service inboxes and workflow queues • Provide technical and operational triage, escalating complex or trade-specific issues when necessary • Provide day-to-day guidance, training, and support to Junior Coordinators • Conduct workflow reviews, planning meetings, and operational follow-ups with Regional Managers • Ensure service activities and customer requests meet SLA, KPI, service quality, and customer satisfaction expectations • Comply with the Organization's Information Security Management System and applicable policies, procedures, and guidelines

🎯 Requirements

• Prior experience in service coordination, scheduling, customer service, operations, or a similar role • Experience working in a service-based environment, preferably within the electrical, mechanical, construction, or related industry • Experience coordinating field technicians, service bookings, schedules, or operational workflows • Experience using ERP, scheduling, service management, or other relevant operational systems is beneficial • Dayshift availability • English as a second language (ESL) role

🏖️ Benefits

• Highly competitive salary – paid weekly • HMO enrollment on commencement • Additional HMO dependents added each year of service • 20 vacation days per year • 7 sick days • Annual performance bonuses and incentives • Annual salary reviews • Work from home or the office – you choose