Support Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇵🇭 Philippines – Remote

💵 ₱32k - ₱38k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Build relationships with clients through onboarding sessions, 30-day check-ins, and recurring follow-ups • Advocate for assistants through coaching, feedback sessions, and escalation to internal leadership • Triage 50+ tickets daily while maintaining a first-response time under 4 hours • Identify churn risk and initiate win-back conversations • Document client and assistant interactions in HubSpot • Partner with Operations, Finance, and Engineering on complex issues • Complete a 4-week training program covering product and skills shadowing, live-call listening, live tickets, and supervised onboarding • Report to Andrea Santisteban

🎯 Requirements

• 3+ years of client-facing customer support, account management, or retention experience, ideally with US clients • Proven experience managing high-volume support: 30+ tickets daily and multiple active cases at once • Fluent written and verbal English • Reliable night-shift availability from 10 PM–7 AM PHT, with a history of night-shift work • Proficiency with CRM tools; HubSpot preferred • Proactive and solution-oriented approach • No absences during the 4-week training program, except documented medical emergencies • 80%+ required on daily assessments and mock calls to continue training • Ability to handle 50+ tickets and 20 active cases • Written case study, mock feedback call, and interview stages required in the application process

🏖️ Benefits

• Gross package ₱32,000–₱38,000/month • Total potential ₱38,000–₱40,000/month • Full training program included • Fully remote work • Dynamic, friendly conversations • Zero politics and no hierarchy standing in your way • Access to colleagues across teams • Work at a Y Combinator- and Sequoia-backed company • Night shift schedule: 10 PM–7 AM PHT