Customer Support Agent

🔥 9 minutes ago

🌐 Philippines, Costa Rica, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇨🇷 Costa Rica – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Patrianna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

Patrianna is an international iGaming product and technology company headquartered in Gibraltar that builds engaging web and app-based gaming products for millions of players worldwide. The remote-first team focuses on strategy, product development, product management, and technology innovation to deliver tailored iGaming experiences and scalable software solutions. Patrianna also actively recruits across product, design, technology, marketing, and operations and expresses public support for Ukraine.

📋 Description

• Handle customer enquiries and complaints across email, live chat, and social media through to resolution • Resolve escalated and complex cases while collaborating cross-functionally and keeping customers informed • Monitor ticket queues, identify SLA risks, and help prioritise and redistribute workload • Complete Big Winners, Play Safety, Legal View, End of Shift Reports, and Zendesk Problem Tickets accurately and on time • Proactively engage high-value players to build loyalty and identify upsell and cross-sell opportunities • Mentor onboarding agents and share process insights • Feed customer trends back to the CS Manager to drive continuous improvement

🎯 Requirements

• Proven experience in a customer support role handling high volumes across email, live chat, and social media • Strong written communication • Experience resolving complex or escalated customer issues • Hands-on experience with Zendesk or similar support tooling • Comfort working within structured SLA and KPI frameworks • Sharp attention to detail and an organised approach to operational tasks • Direct, transparent communication and ability to work in a fast-paced, collaborative team environment • Experience in social gaming, iGaming, or a similarly regulated, player-focused environment is advantageous • Current location must be provided as part of the application

🏖️ Benefits

• Clear progression path with structured onboarding and measurable milestones • Opportunity to grow into broader operational and team leadership responsibilities • Professional development investment • Remote work arrangement