Administration – Customer Support Coordinator

Job not on LinkedIn

🔥 18 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Answer inbound customer calls promptly and professionally, and return missed calls and voicemails within agreed timeframes • Provide accurate information about products, orders, deliveries, returns, exchanges, warranties, and after-sales support • Handle sensitive customer complaints calmly and professionally, escalating complex matters to management when necessary • Maintain solutions-focused communication with customers, suppliers, logistics partners, and internal teams • Prepare and process quotes, sales orders, returns, exchanges, and warranty enquiries according to company procedures • Assist with order updates, payment-related enquiries, and general retail administration • Liaise with warehouse, sales, eCommerce, suppliers, and logistics partners to confirm order status • Apply approved freight, replacement, refund, and credit decisions consistently while considering business costs • Use approved business systems to track, update, and resolve customer requests • Accurately record order numbers, ticket classifications, and resolution types for returns and cost reporting • Maintain accurate customer information and administrative records in compliance with privacy and record-keeping requirements • Flag recurring customer contact reasons and trends indicating operational, product, or service issues

🎯 Requirements

• 3 to 5 years of experience in customer service and administration • Availability to work 38 hours per week across a 7-day roster during Melbourne business hours • Strong product-learning capability and understanding of retail, inventory, delivery, and returns processes • Commercial acumen with the ability to balance customer outcomes with policy, cost, and business objectives • Excellent written and verbal communication skills with a natural grasp of conversational nuance • Confidence in handling customer enquiries without relying on scripted responses • Certification in eCommerce, Customer Service Management, or an equivalent discipline (nice to have) • Experience supporting an Australian or eCommerce business (nice to have) • Experience with customer service systems such as Gorgias (nice to have) • Experience using a cloud phone system in a customer service environment (nice to have) • Competence in Microsoft Office, ERP systems, point-of-sale, and eCommerce platforms (nice to have)

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian business hours) • Full-time job • HMO • Annual leave • Christmas Bonus equivalent to 1 month's wage (pro-rata)