English Customer Service Specialist

🔥 50 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alphanumeric Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.

📋 Description

• Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes • Troubleshoot and resolve common issues • Escalate complex cases when needed • Manage user accounts and access across multiple platforms • Ensure timely, accurate case handling and maintain high service standards • Act as a subject matter expert for specific clinical systems • Support critical vaccine-related operations • Provide technical and operational support to clinical staff and stakeholders

🎯 Requirements

• Fluent in English (written and spoken) • Strong communication and customer service skills with empathy and clarity • Ability to multitask under pressure and maintain attention to detail • Previous helpdesk or service desk experience is a plus • Life sciences or healthcare background preferred • Comfortable with technology and quick to learn new systems • Candidates must already be based in the Philippines • Non-citizens must have a Permanent Residence Visa • Flexibility to work shifts and adapt to different time zones • Availability for a 40-hour work week

🏖️ Benefits

• Internet allowance • Private health insurance • Full training provided • Dozens of E-Learning courses available • Flexible schedule • Permanent contract