Support Agent

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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exmox GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📣 Marketing

🎮 Gaming

🤝 B2B

Marketing • Gaming • B2B

exmox GmbH is a data-driven mobile user acquisition and ad tech company that builds advertising campaigns and platform solutions to connect players with mobile games. They operate across Android and iOS in multiple regions (including DACH, UK, US, CA), work directly with game publishers and studios to scale installs, improve ROAS and retention, and publish case studies showcasing results with partners such as Playrix, Zynga, and other mobile game publishers.

📋 Description

• Handle a wide range of user inquiries through helpdesk tools • Resolve account-related, technical, and app-specific questions • Investigate technical issues and identify solutions • Manage complex support workflows and prioritize tasks to meet response-time goals • Collaborate with the remote Philippines-based support team and Germany-based internal customer support team • Maintain a consistent, high-standard support experience for players worldwide • Identify recurring bugs and user pain points • Share feedback and insights to help improve the product

🎯 Requirements

• Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness • Experience in mobile gaming and player support is a big plus • Advanced proficiency in written and spoken English • Genuine interest in technical support environments and the mobile gaming industry • Proactive, solution-oriented approach • Ability to manage tasks independently • Familiarity with helpdesk software such as Zendesk is a strong plus • Must be based in Metro Manila • Full-time availability, 40 hours per week, Monday–Sunday, on a rotating shift roster • Availability for rotating night shifts to maintain 24/7 support • Overtime may be required based on business needs • Public holiday work may be required as needed • CV must be submitted in English

🏖️ Benefits

• 100% Work from Home • Necessary work hardware provided • 15 days of paid time off, increasing by 1 additional day each year up to a maximum of 20 days • Equal opportunity employer • Recruitment-process adjustments or accommodations available upon request