Lead Account Manager – Warehouse Automation

🔥 2 minutes ago

🌐 Netherlands, Belgium – Remote

🇳🇱 Netherlands – Remote 🇧🇪 Belgium – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Exotec

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

💼 Consulting

📣 Marketing

💰 Series D on 2022-01

Logistics • Consulting • Marketing

Exotec is a company specializing in advanced warehouse automation solutions. Their Skypod system leverages fast and agile robotics powered by advanced software to improve warehouse efficiency. With components like the Skypod robots, conveyors, ergonomic work stations, and a comprehensive warehouse software suite called Deepsky, Exotec enhances storage density and optimizes order preparation. The company serves various industries including retail, e-commerce, healthcare, and third-party logistics, offering flexible and scalable storage solutions to support business growth. Exotec demonstrates a commitment to innovation with its ISO/IEC 27001:2022 cybersecurity certification and continues to expand globally.

📋 Description

• Own the strategic relationship with a portfolio of customers, serving as their primary point of contact for service performance, escalations, and long-term success. • Lead regular business reviews and governance meetings with customers, ensuring transparency on KPIs, system performance, ongoing actions, and improvement plans. • Partner closely with Area Managers, Maintenance teams, Product, Performance Engineering, and Support functions to resolve customer concerns and drive operational excellence. • Act as the voice of the customer internally, translating customer feedback and business needs into actionable improvement initiatives. • Identify risks, challenges, and opportunities within customer accounts, coordinating proactive action plans to maintain customer satisfaction and contract performance. • Support customer growth by identifying upselling opportunities, service extensions, and additional value-added solutions aligned with customer needs. • Oversee the successful transition of customer sites from Deployment to Maintenance, ensuring a seamless handover and clear ownership model. • Monitor contractual performance, service levels, and commercial commitments while ensuring alignment between customer expectations and operational delivery. • Drive continuous improvement initiatives that enhance system reliability, service quality, and the overall customer experience. • Build trusted relationships with key customer stakeholders, from operational teams to senior leadership, acting as a long-term partner to their business.

🎯 Requirements

• Experience in Account Management, Customer Success, Operations Management, Supply Chain, Logistics, Warehouse Operations, or Service Delivery. • Strong customer-facing skills and experience managing demanding stakeholders. • Ability to navigate complex organizations and coordinate cross-functional teams. • Commercial awareness with the ability to identify growth opportunities within existing accounts. • Experience working in logistics, warehouse automation, intralogistics, manufacturing, industrial services, or a similar environment is highly valued. • Excellent communication, influencing, and problem-solving skills. • Fluent English required; additional languages are a plus.