Associate Account Manager

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🕒 2 days ago

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Expedia Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🛍️ eCommerce

Travel • Technology • eCommerce

Expedia Group is a leading global travel technology company that connects travelers with a world of possibilities by providing an extensive array of travel products and services. Its portfolio includes well-known brands such as Expedia, Hotels. com, Vrbo, Travelocity, Egencia, Hotwire, Orbitz, eBookers, CheapTickets, CarRentals, Expedia Cruises, Wotif, and Trivago. The company leverages advanced technology to enhance the travel experience, including the use of artificial intelligence to generate over 600 billion predictions annually, as well as hosting millions of virtual conversations each year through its platform. Expedia Group operates more than 200 websites in over 70 countries, offering travelers the ability to find and book travel options that best suit their needs while providing partners tools, data, and technology to grow their businesses.

📋 Description

• Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace) • Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion • Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs • Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts • Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: Unique market insights (partner reports, competitive data, key performance drivers) In-house revenue management tools (Rev+) Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers) Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities Self-service tools (Expedia Partner Central) • Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) • Guide and support Hotel Partners to deliver the best traveler experience • Promote self-service • Conduct regular self-learning to improve skills • Quarterly travel for partner visits

🎯 Requirements

• 0-2 years of experience in account management, partner/client success, consultative sales, or related field • Proficient in Spanish and English language skills • Passionate about travel • Work independently and collaboratively with a diverse team • Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making • Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team • Continue to follow up when facing testing situations. • Present ideas and directives clearly and persuasively • Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs. • Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group • Possess a growth mindset, consistently using feedback to improve in role • Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style • Drive for results

🏖️ Benefits

• full benefits package • exciting travel perks • generous time-off • parental leave • flexible work model • career development resources