IAM Operations Manager

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Own end-to-end delivery, performance, risk management, and continuous improvement of Identity and Access Management operations • Lead teams, partners, and stakeholders to ensure secure, reliable, and scalable IAM services • Manage the identity lifecycle, including joiners, movers, leavers, access requests, provisioning, access changes, and revocation • Lead service delivery, demand management, capacity planning, backlog management, prioritization, escalations, critical incidents, recurring problems, and corrective actions • Govern IAM services related to SSO, MFA, directory services, privileged access, service accounts, and access governance • Define and execute the IAM automation roadmap using controlled workflows, APIs, orchestration, and native platform capabilities • Lead AI and generative AI use cases in IAM operations, ensuring security, privacy, traceability, human oversight, and business value • Manage the IAM service catalog, workflows, approvals, SLAs, OLAs, RACI matrix, knowledge base, and ITSM integration • Manage operational risks and controls, including segregation of duties, exceptions, privileged access, recertifications, orphaned accounts, service accounts, and access removal • Ensure audit readiness and compliance, remediate control deficiencies, and report on risks, control effectiveness, KPIs, and KRIs • Lead direct and/or matrixed teams and manage vendors or managed service providers • Work with Technology, Security, HR, GRC, Audit, Privacy, Legal, Compliance, and business functions to standardize services globally • Conduct meetings, escalations, and executive communications in English

🎯 Requirements

• Advanced or fluent English, with the ability to lead global meetings, present results to executives, negotiate priorities, and manage escalations • Proven experience in Identity and Access Management, with responsibility for operational services, outcomes, and continuous improvement • Proven experience leading IAM, cybersecurity, or technology operations, with responsibility for people, service performance, vendors, and deliverables • Strong knowledge of identity lifecycle management, access governance, privileged access, authentication, authorization, RBAC, the principle of least privilege, and directory services • Experience managing incidents, problems, changes, SLAs, KPIs, KRIs, operational risks, controls, audits, and remediation plans • Experience with service management, ITSM, and service catalogs, including workflows, responsibilities, service levels, and operational governance • Demonstrated ability to lead automation initiatives and identify opportunities for AI applications • Experience in complex, matrixed, or multinational environments, managing senior stakeholders and service providers • Experience with Microsoft Entra ID, Active Directory, Okta, SailPoint, CyberArk, Varonis, Centrify, or equivalent platforms • Practical knowledge of PowerShell, Python, APIs, workflow automation, or orchestration technologies • Knowledge of ISO 27001, NIST, COBIT, ITIL, LGPD, GDPR, and PCI • Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent relevant professional experience • Relevant certifications in IAM, cybersecurity, risk, cloud, or service management are desirable

🏖️ Benefits

• Remote work available • Inclusive, purpose-driven environment • Career and professional development opportunities • Well-being program and culture supporting work-life balance • Great Place To Work™ and Top Employers recognition • Opportunity to work for a global company with multinational teams

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