Program Manager, Operational Excellence

🕒 May 15

🇺🇸 United States – Remote

💵 $89.9k - $155.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Lead PowerUP Training Programs • Lead the delivery and continuous improvement of PowerUP training programs, curricula, and learning assets. • Modernize Operational Excellence training by incorporating practical GenAI, automation, and the latest agentic concepts in ways that are grounded, usable, and tied to results. • Ensure PowerUP content aligns with Experian's priorities and guides measurable capability and performance outcomes. • Apply data‑driven insights to evaluate training effectiveness and inform program enhancements. • Leverage AI‑enabled tools and digital learning solutions to improve scalability, personalization, and learner engagement. • Work with global and regional partners to align PowerUP with enterprise learning strategies and important events. • Gather participant feedback, assess learning impact, and refine content and delivery approaches based on outcomes and needs. • Enable Capability Building • Deliver engaging, high‑impact PowerUP training sessions across multiple formats, including in‑person, virtual, and blended learning experiences. • Build continuous improvement capability across the organization by providing employees with practical tools, methods, and applied problem‑solving skills. • Create a high‑quality learner experience that reflects Experian's standards and PowerUP brand. • Stay current on leading practices in Operational Excellence, adult learning, GenAI, and enablement, and thoughtfully apply those insights to training delivery. • Support Certification Journeys • Coach PowerUP candidates throughout their certification journey. • Review and evaluate CPI/LSS projects to ensure understanding of PowerUP standards and business impact. • Provide clear, constructive feedback to strengthen problem‑solving capability and project outcomes. • Support a culture of accountability, learning, and new ideas through coaching and reinforcement.

🎯 Requirements

• 7+ years of experience in Operational Excellence, Continuous Improvement, transformation, capability building, training, or related disciplines. • Lean Six Sigma Black Belt certification (Master Black Belt preferred). • Demonstrated experience coaching candidates through LSS projects and certification. • Experience developing or promoting learning programs across global and matrixed organizations. • Experience designing and improving training curricula, learning journeys, workshop content, and facilitator materials. • Facilitation skills with the ability to engage diverse, cross‑functional audiences. • Experience translating complex technical concepts into practical, applicable learning experiences. • Data‑driven mindset with experience measuring training effectiveness. • Experience with AI and its application in learning and development, with the ability to use the latest tools to enhance training delivery and outcomes. • Bachelor's degree (or equivalent) in Engineering, Business Administration, Finance, or a related field.

🏖️ Benefits

• Great compensation package and bonus plan. • Core benefits including medical, dental, vision, and matching 401K. • Flexible work environment, ability to work remote, hybrid or in-office. • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.