Salesforce CRM Analyst

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Provide day-to-day end-user support by resolving Salesforce cases • Create, maintain, and troubleshoot Salesforce users, profiles, permission sets, public groups, queues, roles, and sharing settings • Configure and maintain Salesforce with declarative tools, including custom objects, fields, page layouts, record types, validation rules, picklists, email templates, approval processes, and Flow • Build and maintain reports and dashboards • Assist with configuration, testing, deployment, and support of Salesforce AI capabilities, including Agentforce agents and Prompt Builder solutions • Collaborate with business analysts, developers, stakeholders, and the CRM team on enhancements and system issues • Participate in requirements gathering, solution design, User Acceptance Testing, releases, and post-deployment validation • Create user documentation, knowledge articles, training materials, and support communications • Monitor system health, data quality, and user feedback • Identify opportunities to improve business processes, user experience, and Salesforce adoption • Configure Salesforce according to governance, security, and change-management processes • Stay current with Salesforce capabilities and recommend improvements • Support a global user community across multiple business units and processes

🎯 Requirements

• Salesforce Certified Platform Administrator • 3+ years of experience administering or supporting Salesforce • Experience configuring Salesforce using declarative tools, including custom objects, fields, page layouts, validation rules, record types, reports, dashboards, and Flow • Understanding of Salesforce security concepts, including users, roles, profiles, permission sets, and sharing • Experience troubleshooting user issues and providing day-to-day application support • Strong analytical and problem-solving skills with attention to detail • Advanced written and verbal communication skills • Ability to prioritize multiple requests and manage work effectively in a fast-paced environment • Experience gathering requirements and translating business needs into system solutions • Proficiency with Microsoft Excel and other Microsoft Office applications • Preferred: Salesforce Certified Agentforce Specialist • Preferred: Salesforce AI Associate • Preferred: Salesforce Data Cloud Consultant • Preferred: Trailhead Agent Blazer status and other Trailhead Badges/Super Badges • Preferred: Exposure to Salesforce Flow automation • Preferred: Exposure to Salesforce AI capabilities, including Agentforce, Einstein, Prompt Builder, Claude Code, and Cursor • Preferred: Experience with Agile delivery methodologies and User Acceptance Testing • Preferred: Experience working in Salesforce Lightning Experience

🏖️ Benefits

• Medical, life and dental insurance • Asociacion Solidarista • International Share Save Plan • Flex Work/Work from home • Paid time off • Annual Performance Bonus • Education Reimbursement • Family Bonding • Bereavement Leave • Referral Program • Equal Opportunity Employer • Disability accommodation