Knowledge Architect – Learning Systems Lead

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Expert VA

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🛍️ eCommerce

👥 HR Tech

B2B • eCommerce • HR Tech

Expert VA is a virtual assistant service provider that delivers expert-level support to help businesses operate efficiently and grow. The company employs highly experienced virtual assistants who are trained to manage a variety of tasks such as customer support, digital marketing, and real estate assistance among others. Expert VA emphasizes a structured approach to business processes and offers time-tracking software to enhance productivity, allowing business owners to focus on their core activities.

📋 Description

• Design and lead the company's knowledge management and learning systems • Build scalable onboarding programs, playbooks, SOPs, and learning pathways • Capture expertise from leaders and subject matter experts before it's lost • Create knowledge systems that make information easy to find, understand, and apply • Improve how teams learn, collaborate, and share best practices • Use AI and modern learning tools to make knowledge creation and access faster and more effective • Help leaders build a culture of continuous learning and operational excellence

🎯 Requirements

• Designed onboarding, knowledge management, or organizational learning programs • Built playbooks, SOPs, documentation, or learning resources used across multiple teams • Worked closely with business leaders to capture and organize institutional knowledge • Improved employee performance through better learning experiences and knowledge sharing • Led learning, instructional design, knowledge management, or organizational development initiatives

🏖️ Benefits

• HMO • Paid Time Off • Growth Opportunities