Mortgage Loan Support Specialist

🔥 28 minutes ago

🇵🇭 Philippines – Remote

💵 ₱80k - ₱95k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 107 days.

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Extend Your Team

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🛡️ Insurance

📣 Marketing

Healthcare • Insurance • Marketing

Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.

📋 Description

• Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools • Document and log issues, customer compliments, and complaints • Help customers go through the application flow when required • Track customer experiences across online and offline channels using logs, dashboards, and CRM systems

🎯 Requirements

• At least 2 years of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks • Experience in customer-facing roles in a loan or mortgage account • Superb communication, collaboration, and problem-solving skills • Proficiency, speed, and accuracy in written communication • Fluency, clarity, and good diction in English • Great organizational skills and time management abilities • Experience using customer communication tools such as ZenDesk, task management tools, Google Drive, and Email • Detail-oriented, particularly regarding financial-services details • Bachelor's Degree or comparable work experience in financial services • Flexibility to work US Pacific time 9 AM to 6 AM with a 1-hour break • Must be presently residing in the Philippines

🏖️ Benefits

• $1,000 USD sign-on bonus paid in two installments at the 2-month and 4-month engagement milestones for eligible contractor start dates in November or December 2026 • HMO Coverage • $121 USD Monthly Meal Allowance • 10 Days of Paid Time Off • Annual Rate Increase • Internet Allowance • Work Devices and Accessories Provided • December Bonus • Additional Maternity Leave — Up to 6 weeks of paid leave, separate from regular PTO

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