Customer Support Agent

Job not on LinkedIn

🔥 3 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 32 days.
• No salary listed.

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Bet On Talent

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Bet On Talent is an exclusive talent acquisition partner that provides specialized recruitment services for companies in iGaming, Web3, gaming, and adjacent tech sectors. Acting as an internal extension of hiring teams, they work closely with hiring managers to source and connect candidates to roles across product, engineering, legal, marketing, CRM, and VIP operations, offering transparent, candidate-focused guidance and VIP access to opportunities. They place emphasis on deep industry knowledge (online and crypto casinos, sweepstakes, mystery boxes, B2B SaaS, and FinTech) and operate globally with hybrid and fully remote roles.

📋 Description

• Serve as the first point of contact for customers via live chat, email, and tickets • Handle account, payment, product, and verification questions • Resolve issues in the first interaction where possible • Escalate complex or sensitive cases to the Shift Leader or appropriate department • Log every interaction in the ticketing or CRM system • Pass on customer feedback and recurring issues • Meet or exceed response time, handling time, CSAT, and first-time resolution targets • Follow data protection, security, quality, conduct, and regulatory requirements • Keep up with product updates and attend required training and coaching

🎯 Requirements

• Experience in a customer-facing role, such as customer or technical support • Clear, professional, and empathetic written and spoken communication • Problem-solving mindset focused on first-time resolution • High attention to detail, especially when documenting cases • Discretion with sensitive information • Ability to work a shifting schedule • Ability to meet response time, handling time, CSAT, and first-time resolution targets • Ability to follow code of conduct, quality standards, security protocols, and regulatory requirements • Ability to attend required training and coaching sessions

🏖️ Benefits

• Up to 28 unavailable days a year plus public holidays • Fully remote work environment • Opportunity to make a tangible impact in a fast-paced startup culture • Work on innovative products at the intersection of iGaming, Gaming, and Web3 • Global team collaboration with teammates from all over the world • Required training and coaching sessions

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