Vacation Rental Specialist, Streamline PMS

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Extenteam

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

Extenteam is a company that provides property management staffing solutions, particularly for vacation rental property managers and long-term rental property managers. They offer a 'Staffing-as-a-Service' model, supplying remote workforce services for roles such as guest services, reservations support, accounting and bookkeeping, marketing, and back-office coordination. Extenteam integrates skilled talent into clients’ teams to enhance operations, streamline processes, and ramp up revenue. With a focus on continuous improvement and training, they ensure high standards in the vacation rental industry. Their services aim to reduce downtime and improve productivity by providing top global talent and handling all recruitment, payroll, and performance monitoring responsibilities.

📋 Description

• Serve as the primary guest contact and provide exceptional customer service • Respond to guest emails, chats, texts, calls, and OTA messages • Troubleshoot lockbox and Wi-Fi issues, provide directions, and escalate complaints when necessary • Make pre-arrival and follow-up outbound calls • Enter maintenance work orders • Manage reservations from inquiry through booking, alteration, or cancellation • Recommend properties, answer questions about rooms, facilities, rates, and local attractions • Advise guests about promotions and upgrades • Manage sales leads using CRM or lead-tracking software • Process guest payments • Check and respond to guest reviews • Collect and analyze virtual guest feedback • Assist property owners with questions • Process daily reservation reports • Perform data entry, record-keeping, and documentation • Coordinate with housekeeping, maintenance, and other internal teams • Enter property data into PMS, Airbnb, and Vrbo listings • Update OTA listings, including photos, rates, and descriptions

🎯 Requirements

• Excellent written and verbal English skills for phone, text, and email communication • Previous experience in guest services, reservations, or a related field • Strong organizational and multitasking abilities • Ability to work independently in a remote work environment • Attention to detail and commitment to exceptional service • Empathy, patience, and a customer-centric mindset • Critical thinking and problem-solving skills • Ability to learn new software quickly and efficiently • Willingness to ask questions when a task or process is unclear • Minimum wired internet speed of 30 Mbps • i5 11th Gen processor or higher • Windows 11 or macOS Catalina or higher • Minimum 8 GB RAM • Private, quiet, dedicated home office area • Backup arrangements for power or internet interruptions • Good headset and webcam, preferably noise-canceling • Vacation rental industry experience and PMS experience are nice to have, not required

🏖️ Benefits

• Competitive salary reflecting the candidate’s experience, skills, and responsibilities • 100% remote work with flexibility and no daily commute • Standard leave entitlements (vacation, sick leave, vacation leave) • Company-provided HMO coverage through accredited hospitals and clinics

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