ezCater
B2B • eCommerce • Food and Beverage
ezCater is a platform that provides businesses with catering solutions, allowing companies to order food for meetings and events from a diverse range of restaurants and caterers. The platform enables users to easily manage orders, ensuring that all dietary preferences and business needs are met seamlessly. With a focus on corporate clients, ezCater streamlines the catering process, making it more efficient for organizations to feed their teams and guests.
Program Manager, Payments & Risk
November 3
🍂 Massachusetts – Remote
đź’µ $96k - $134k / year
⏰ Full Time
đźź Senior
đź”´ Lead
đź“‹ Program Manager
ezCater
B2B • eCommerce • Food and Beverage
ezCater is a platform that provides businesses with catering solutions, allowing companies to order food for meetings and events from a diverse range of restaurants and caterers. The platform enables users to easily manage orders, ensuring that all dietary preferences and business needs are met seamlessly. With a focus on corporate clients, ezCater streamlines the catering process, making it more efficient for organizations to feed their teams and guests.
đź“‹ Description
• Gather requirements across diverse functional areas and collaborate closely with engineering and cross-functional teams to deliver digital global payment solutions. • Support operational integrations with payment processors, gateways, and tokenization services. • Work with engineering and cross-functional teams to break down complex problems into manageable steps, ensuring the delivery of high-quality products with exceptional payment experiences and easy integration. • Manage Proofs of Concept (POCs) and pilots for new technologies and market opportunities. • Maintain organization and prioritize multiple deliverables effectively. • Navigate ambiguity in a dynamic cross-functional environment with enthusiasm. • Lead and/or participate in strategic assessments, including competitive reviews, identification of payment industry best practices, and benchmarking. • Leverage existing and proactively seek new and emerging research networks to provide timely information that supports and informs decision-making. • Achieve corporate and business strategies by defining and driving change throughout the businesses. • Assess and analyze business strategy, business requirements, current state environment, and investment choices to evaluate business alternatives that meet sponsor needs and satisfy transformational direction. • Help set strategic directions for the Team by understanding the market and future demands in terms of capacity and technical skills.
🎯 Requirements
• 7-10 years of experience in fintech, e-commerce, and/or consulting, with a focus on strategy, analytics, or operations preferred. • Experience supporting integrations with payment processors and tokenization services and strong understanding of card-not-present (CNP) payments, tokenization (network tokens, third-party vaults), interchange optimization strategies, issuer processing logic, and PCI compliance. • Team-oriented and collaborative, with exceptional skills in consensus building. • Demonstrated ability to assess business needs, identify solutions, and strong analytical skills to model customer adoption and usage, as well as evaluate the financial and business impact of strategic initiatives. • Exceptional interpersonal and influencing skills, with the ability to effectively partner at multiple levels and across internal and external disciplines. • Strong critical thinking, organizational, and analytical skills, with a proven ability to prioritize and manage multiple initiatives and requests simultaneously in a fast-paced environment while collaborating with cross-functional stakeholders. • Strong change management skills, adept at navigating shifting priorities, constant technological advancements, and increasingly stringent regulatory requirements. • Problem-solving abilities: Capable of resolving issues involving people, resources, and processes through logic, common sense, and data, focusing on identifying root causes rather than just symptoms.
🏖️ Benefits
• Market competitive salary • Stock options that you'll help make worth a lot • 12 paid holidays • Flexible PTO • 401K with ezCater match • Health/dental/FSA • Long-term disability insurance • Mental health and family planning resources • Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office • A tremendous amount of responsibility and autonomy • Wicked awesome co-workers • Relish (and many more goodies) when you're in our office
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