Senior Sales Operations Reporting, Insights Analyst

🕒 May 19

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $103k - $145k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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ezCater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🛍️ eCommerce

💰 $100M Series D on 2021-12

B2B • eCommerce • Food and Beverage

ezCater is a platform that provides businesses with catering solutions, allowing companies to order food for meetings and events from a diverse range of restaurants and caterers. The platform enables users to easily manage orders, ensuring that all dietary preferences and business needs are met seamlessly. With a focus on corporate clients, ezCater streamlines the catering process, making it more efficient for organizations to feed their teams and guests.

📋 Description

• Analyze sales performance data to identify trends, forecast outcomes, and surface actionable insights for Sales, Finance, and leadership. • Design, build, and maintain sales dashboards and reports for reps, managers, and executives (e.g., bookings, pipeline, attainment, productivity). • Own and operationalize account and territory assignments, including rules of engagement and book-of-business changes, ensuring data integrity and fairness across the sales organization. • Support annual and in-year sales planning, including quotas, territory changes, and goal-setting inputs. • Partner with FP&A and Analytics to build data models, SQL transformations, and commission-related datasets. • Collaborate with the CRM administration team (Salesforce, HubSpot) to translate business requirements into data structures, fields, and workflows; monitor and improve data quality. • Assist in sales forecasting by providing clean data sets, scenario analysis, and clear views of trends vs. targets. • Monitor key sales KPIs (conversion, pipeline coverage, win rates, productivity, attainment, etc.) and identify opportunities to improve performance and process efficiency. • Troubleshoot and improve data connectors, ETL logic, and BI assets (e.g., Sigma/Tableau dashboards and underlying models) in partnership with Analytics/Data teams. • Prepare clear, executive-ready presentations and summaries that translate complex analyses into concise recommendations for senior leadership. • Build strong cross-functional partnerships with Sales, Finance, Marketing, and other GTM teams to ensure alignment on definitions, reports, and operating rhythms.

🎯 Requirements

• 5+ years of experience in Sales Operations, Revenue Operations, data analysis, or a closely related role. • Strong analytical and problem-solving skills; comfortable working with large, complex data sets and ambiguous problems. • Proficiency with CRM platforms (Salesforce required; HubSpot a plus), including reporting and basic configuration concepts. • Proficiency with SQL for querying and validating data across multiple sources. • Experience with business intelligence / data visualization tools (e.g., Sigma, Tableau, Power BI); able to build and iterate on dashboards and reports. • Solid understanding of sales processes and sales performance metrics, including territory or book-of-business design, pipeline and forecasting metrics, and sales compensation concepts. • High attention to detail with a strong bias toward data quality, governance, and reproducible reporting. • Excellent communication skills, with the ability to translate technical or analytical findings into clear, business-focused narratives. • Proven ability to manage multiple priorities and stakeholders in a fast-paced, cross-functional environment. • Experience working closely with FP&A, Analytics, and/or Data teams on shared models, dashboards, and financial reporting is strongly preferred. • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

🏖️ Benefits

• Market competitive salary • Stock options that you’ll help make worth a lot • 12 paid holidays • Flexible PTO • 401K with ezCater match • Health/dental/FSA • Long-term disability insurance • Mental health and family planning resources • Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office • A tremendous amount of responsibility and autonomy • Wicked awesome co-workers • Employee meal program (and many more goodies) when you’re in our office