L2 Technical Customer Support Specialist

Job not on LinkedIn

🔥 43 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ezyCollect

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

💳 Fintech

☁️ SaaS

💰 Series A on 2019-11

B2B • Fintech • SaaS

ezyCollect is a comprehensive accounts receivable automation platform designed to help businesses manage their receivables more efficiently and get paid faster. By integrating with various accounting software, ezyCollect offers features such as automated workflows, payment reminders, digital credit applications, and data-driven credit management. With a focus on enhancing cash flow, ezyCollect has improved payment times for numerous clients, enabling them to reduce overdue outstanding amounts by an average of 43% in their first year.

📋 Description

• Install, configure, set up, and deploy supported ezyCollect integrations • Work with customers and internal teams to ensure smooth implementation and data flow • Perform daily checks on integration syncs • Proactively identify sync failures, investigate root causes, and resolve issues before customer impact • Handle technical support tickets involving database queries, integration errors, API failures, and system bugs • Triage, investigate, isolate, and resolve high-priority technical issues • Respond to customers through HubSpot inbox and Intercom live chats, as well as phone and email • Explain complex technical issues clearly to technical and non-technical audiences • Liaise with Xero, NetSuite, MYOB, SAP, and other technology partners to resolve client issues • Write and execute SQL queries for production troubleshooting, reporting, and analysis • Investigate sync problems, validate data integrity, and generate insights for Product and Engineering • Maintain documentation covering troubleshooting steps, integration configurations, known issues, and resolutions • Occasionally support clients or perform tasks outside regular working hours for US and other client time zones • Collaborate with Customer Success, Product, Engineering, and Payment Operations teams

🎯 Requirements

• 2-3 years of experience in a technical support role, preferably in a SaaS or fintech company • Experience with Australian and US clients preferred • Excellent administrative, organisational, and time-management abilities • Ability to learn quickly and adapt to new tools and processes • Punctuality and ability to meet deadlines • Ability to work in fast-paced environments and manage competing priorities • Strong SQL skills, including writing and executing SQL queries for production troubleshooting, reporting, and analysis • Comfort working with databases and understanding data structures • Hands-on experience integrating with platforms such as Xero, NetSuite, SAP, QuickBooks, or MYOB • Ability to troubleshoot software integration failures • Excellent communication skills and ability to explain complex technical issues to non-technical audiences • Confidence communicating with clients by phone, email, and live chat • Fluent English • Willingness to support clients or perform tasks outside regular working hours when needed • Experience with MySQL, RESTful APIs, Java, Tomcat application servers, HubSpot inbox, Intercom live chat, and ticketing systems

🏖️ Benefits

• Work from home: enjoy the flexibility of working fully remotely from Manila, Philippines • Competitive salary for the Philippines market • Work with global clients across Australia, New Zealand, and the US • NSW public holidays • Continuous learning opportunities • Exposure to complex integrations and opportunities to deepen technical expertise in SQL, APIs, and ERP systems • Supportive, high-performing collaborative culture • Opportunity to work on a product that helps businesses eliminate late payments and improve cash flow

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