IT Help Desk Specialist

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $8 - $10 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tribe Builders, Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

Tribe Builders, Inc. specializes in customized phone sales services tailored for health, wellness, and fitness brands. They combine deep industry knowledge with sales expertise to transform prospects into loyal customers, ensuring every phone interaction aligns with the brand's ethos. Tribe Builders aims to foster long-term customer loyalty by integrating their services into client operations, handling each sales interaction with care and strategic thought. Their proven systems elevate the sales process within the crowded health, wellness, and fitness market, helping brands succeed whether they are newly launched or well-established.

📋 Description

• Serve as the first point of contact for 150+ users, handling accounts, phone setup and support tickets • Monitor the help desk dashboard and keep open tickets, pending account requests and system health alerts at zero • Resolve most support tickets and escalate remaining issues with investigation completed • Set up and remove user accounts across Salesforce, Vonage, SMS Magic and other tools • Troubleshoot calling, callback and voicemail issues with agents and coordinate with Vonage support • Manage business phone number assignments, releases and spam-label removal requests with AT&T, Verizon and T-Mobile • Maintain users and numbers in the business texting platform • Process call-recording deletion requests under the privacy process • Correct sales and order records when automated checks identify mismatches

🎯 Requirements

• 2+ years in IT help desk, technical support or contact center support • Salesforce experience strongly preferred, especially managing users, permissions and records • Strong troubleshooting skills • Track record of working independently; self-motivated, organized and able to manage own time • Excellent written and spoken English • Reliable internet and a quiet workspace for the full 7:30 AM to 3:30 PM US Central Time schedule • Salesforce Administrator certification is nice to have • Vonage Contact Center (VCC) or another cloud contact center platform is nice to have • SMS platforms, telecom or phone number management experience is nice to have • Experience supporting sales teams is nice to have

🏖️ Benefits

• Fully remote work • Autonomy and independent work • International applicants welcome