Technical Support Specialist

Job not on LinkedIn

🔥 20 minutes ago

🇵🇭 Philippines – Remote

💵 ₱400 - ₱465 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Celeste

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

⚡ Productivity

☁️ SaaS

Consulting • Productivity • SaaS

Celeste is a company that supports new and scaling businesses in enhancing their operations and improving customer experiences. Through their innovative solutions, Celeste aims to help organizations boost their metrics, retain customers, and accelerate growth. They focus on building effective teams for businesses looking to optimize their performance and drive success.

📋 Description

• Respond to user queries via email, chat, or phone • Diagnose and resolve technical issues while minimizing operational impact • Log, track, and manage user requests in HubSpot • Escalate complex or second-line issues through resolution • Monitor support tickets and flag SLA risks • Generate support performance reports and analyze resolution metrics against SLA benchmarks • Assist with QA testing of platform updates • Create and maintain knowledge base content • Gather user feedback and identify recurring trends • Provide actionable suggestions to product and engineering teams • Collaborate cross-functionally on the quarterly product roadmap • Refine customer service processes and workflows • Explain technical concepts clearly to non-technical users and manage multiple queries under pressure

🎯 Requirements

• Legally eligible to work in the Philippines as an Independent Contractor • Strong fluency in written and verbal English with exceptional grammar and communication skills • Own laptop/computer with anti-virus software and secure, high-speed internet access • 2+ years in a Customer Support Agent role or similar B2B tech customer-facing role • Proficient with ticketing platforms, ideally HubSpot • Experience with communication tools such as Slack, Notion, and email • Excellent problem-solving abilities, high empathy, and strong attention to detail • Ability to manage multiple tasks under pressure while maintaining process focus • Bonus: Experience in a similar customer support role at a fast-paced B2B SaaS startup • Bonus: Basic understanding of logistics, supply chain management, or data workflows

🏖️ Benefits

• 100% remote work from home • Opportunity to work with an innovative UK-based tech startup • Exposure to global clients and international work environments • Networking events and newsletters through Celeste's talent community • Potential career growth opportunities

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