Lead Account Manager

🕒 2 days ago

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FABSTATION

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🥽 AR/VR

☁️ SaaS

🤝 B2B

AR/VR • SaaS • B2B

FABSTATION is an augmented reality software company that provides specialized AR tools for structural steel fabrication. Their platform overlays accurate 3D models on shop-floor assemblies, integrates with detailing/BIM tools like Tekla, SDS2, SolidWorks and Inventor, and aims to speed training, reduce inspections and rework, and improve quality control for steel fabricators. FabStation is delivered as a software solution for fabrication shops to go paperless and increase precision and efficiency.

📋 Description

• Lead, support, and manage a team of 3 Account Manager team members • Build and improve the account management and customer success department as the company grows • Improve processes for QBRs, renewals, upsells, account health tracking, and escalation management • Set team goals, track performance, and hold the team accountable to retention, adoption, renewal, and expansion targets • Coach team members on client communication, difficult conversations, renewal strategy, and upsell opportunities • Own renewal performance across assigned accounts and support the team in renewal conversations • Identify and drive expansion opportunities, including additional devices, integrations, training, services, and expanded usage • Monitor account health and create strategies to reduce churn risk • Manage and maintain strong relationships with key client accounts • Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews • Track client activity, communication, renewal status, account health, and next steps in HubSpot • Build and improve reporting around adoption, retention, renewals, expansion, and team performance

🎯 Requirements

• 5+ years of experience in account management, customer success or similar revenue operations roles with a mature B2B SaaS product. • 2+ years of experience leading or mentoring a customer-facing team • Proven track record managing renewals, expansion opportunities, and revenue targets • Strong understanding of B2B SaaS account management and customer success processes • Experience building or improving customer success, account management, or renewal processes • Comfortable leading client meetings, renewal conversations, upsell discussions, and difficult conversations • Ability to manage multiple priorities, accounts, team members, and follow-ups at the same time • Strong problem-solving skills and ability to work cross-functionally with Sales, Product, Onboarding, and Support • Organized, proactive, detail-oriented, and comfortable owning outcomes • Comfortable learning and explaining software or technology products • Experience with HubSpot • Experience delivering client presentations, demos, business reviews, or executive-level updates is an asset • Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset

🏖️ Benefits

• Stock Options (after Year 1) • 15 vacation days • Company-wide holiday closure over Christmas • 5 paid sick days • Flexible schedule • $2,000 CAD tech stipend (after Year 1) • Comprehensive medical and dental package • Company retreats • Fully remote work environment • Travel opportunities • Opportunity to build and grow a department within a scaling SaaS company