Remote Jobs at Fácil Assist

Fácil Assist

1001 - 5000 employees

Founded 2011

🤝 B2B

☁️ SaaS

B2B • SaaS

Fácil Assist is a Brazilian company founded in 2011 that provides 24-hour assistance services and BPO/call-center solutions to businesses and end customers. The company offers wide-ranging assistance lines—vehicle (roadside, towing, locksmith), residential and commercial (plumbing, electrical, appliance repair), and personal services (telemedicine, funeral, pet services, food card)—and operates a national network of registered service providers. Fácil Assist combines operational call centers and field networks with technology (FaSys CRM, omnichannel call center, WhatsApp bots, GPS tracking, mobile apps and API integrations), operates from São Bernardo do Campo and São Paulo, and emphasizes SLA/KPI-driven processes, LGPD-compliant data practices, and contingency/availability for continuous service. It was incorporated into Grupo HDI Brasil in 2023 and serves corporate clients with large volumes of beneficiaries and requests.