Care Manager

November 21

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FamilyWell Health

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Healthcare Insurance • Healthcare • Wellness

FamilyWell Health is a healthcare company that specializes in providing integrated behavioral health services for pregnant and postpartum individuals. By incorporating mental health support into obstetric practices, FamilyWell aims to address the significant number of women experiencing perinatal mental health issues. The company's services are covered by insurance, allowing obstetric clinics to offer easily billable care while improving patient outcomes through timely access to mental health resources and support.

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Communicate with patients through various channels (text, phone) to facilitate program engagement, provide reminders, and follow up on care. • Maintain strong engagement and satisfaction among patients through ongoing support and education • Update patient records in Electronic Health Records (EHRs) and communicate care plans to referring clinic partners. • Maintain a collaborative care registry to track patient follow-up and clinical outcomes. • Prepare and submit routine progress reports in the EHR. • Facilitate outside referrals for community-based social services as clinically indicated (e.g., housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment). • Compose, prepare, and communicate timely patient and provider responses to questions. • Report directly to the Lead Care Manager and provide regular updates on patient engagement and clinical outcomes. • Collaborate with OB clinic staff to ensure coordinated care and support for patients.

🎯 Requirements

• Required: Bachelor’s degree in nursing, social work, psychology OR formalized training in mental health • Strong understanding of women’s mental health conditions, treatments, and community resources. • Excellent communication, organizational, and problem-solving skills. • Comfortability with managing a high volume caseload of patients across varying acuity levels. • Ability to engage and educate patients in a compassionate and supportive manner. • Strong ability to collaborate across departments including Care Operations and Partner Success • Proficiency in using EHR systems and maintaining accurate patient records. • Proficiency in using Google Suite.

🏖️ Benefits

• Based on caseload