Senior Customer Success Representative, Creators

🕒 February 12

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fanvue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

👥 B2C

🛍️ eCommerce

🌍 Social Impact

B2C • eCommerce • Social Impact

fanvue is a subscription social platform that empowers creators to share, earn, and connect with their fans. It combines AI features, such as messaging and analytics, to enhance the user experience while offering a paywall for exclusive content. The platform caters to a diverse range of creators, including influencers, artists, and athletes, allowing them to monetize their work and build communities with their followers.

📋 Description

• Own and grow a portfolio of top-earning creators with full accountability for retention and revenue • Consistently deliver 100%+ month-on-month retention across key creators • Identify churn risks and expansion opportunities using behavioural and performance data • Share actionable, data-driven insights that help creators earn more • Improve Net Revenue Retention by proactively driving monetisation optimisation • Educate creators on new features, monetisation tools, and platform best practices • Increase creator satisfaction and NPS through proactive engagement • Partner cross-functionally with Product, Support, Moderation, Growth, and Sales to improve outcomes • Act as a visible performance benchmark for the wider CS team

🎯 Requirements

• A proven high performer in Creator Success, Customer Success, or Account Management • Strong track record of growing revenue and retention across an existing book of business • Comfortable being directly accountable for commercial outcomes • Highly data-literate and confident using dashboards, metrics, and performance insights • Excellent communicator who builds trust with high-value creators • Experienced operating cross-functionally in fast-moving environments • Competitive, self-driven, and motivated by exceeding targets • Someone who raises standards simply through how you operate

🏖️ Benefits

• Competitive salary and performance-based incentives • Remote-first, with a London office for team meetups • Flexible hours, according to when you perform best • Unlimited holiday • Budget for growth and wellbeing • A culture that values innovation, ownership, transparency, and speed